Colleges have a big marketing problem: Summer melt. Every year, a certain percentage of accepted students say they plan to matriculate but never enroll.
Read More
Today it's difficult for executives to look past the current lockdown, work from home (WHF) closed offices, and safety of their employees and to the next phases of quiet and eventually recovery.
Read More
Leaders at progressive businesses take advantage of uncertainty and volatility. They power through difficult times to leave the competition in their wake - and they sustain their gains.
Coronavirus is unlike what we have seen in our lifetime, this time of the year typically we are on the road, doing most traveling in late spring, as professionals in general or for insurers. However today in a rapidly changing environment, situation is volatile out there and a lot of uncertainty.
Read More
Read More
For you, those words might refer to the name or your team or department. But to customers, the worst "customer service" might remind them of hours wasted waiting on hold, repeating information to representatives, and not getting their problems resolved.
Read More